- Brand Assurance Partner Help Center Browse the main help topics for every stage of your partnership.
- Start Here: Essential CIP Help Articles The quickest route through the core CIP operating rules.
- Browse Help Topics Topic map for new and active CIPs.
- Browse Help Topics: Partner Portal Portal-oriented help categories.
- What is a Community Insurance Partner? What the CIP role is and what it is not.
CIP Help Center
Find answers for quotes, payments, earnings, and conduct.
Guides from the Brand Assurance CIP help-center set, consolidated into clear partner topics.
- Quoting & Issuing Policies Main topic page for policy creation and issuing problems.
- How to Create a New Quote The correct way to start and complete a customer quote.
- Choosing the Correct Vehicle Class and Cover Type How vehicle use affects policy selection.
- Choosing the Correct Vehicle Class Vehicle classification examples for quotes.
- Why You May Be Unable to Issue Policies Common reasons policy issuing is blocked.
- Customer Payments Main topic page for official customer payments.
- How Customers Should Pay Approved customer payment channels.
- What to Do If a Customer Says They Paid Payment Resolution steps when the app has not updated.
- How Instalment Payments Work Customer consent and payment schedule basics.
- Detailed Instalment Payments Compliance rules for payment plans.
- Partner Earnings & Withdrawals Topic page for commissions, holds, reversals, and payouts.
- How Partner Earnings Are Calculated What earnings depend on.
- Why Partner Earnings May Be Held Why wallet withdrawal can pause.
- Why Your Partner Earnings May Be Held Alternate earnings hold article.
- Why Your Partner Earnings May Be Held: FAQ Earnings hold reasons in FAQ form.
- KYC Mistakes That Delay Issuing Common details that break verification.
- Common KYC Mistakes to Avoid Final KYC accuracy checklist.
- What CIPs Can and Cannot Tell Customers Customer explanation boundaries.
- What You Are Allowed to Explain to Customers Plain-language support boundaries.
- Standardized Communication Guide Official channels and response rules.