CIP Help Center / Earnings & Withdrawals

Why Partner Earnings May Be Held

Why wallet withdrawal can pause.

Your Partner Earnings may be temporarily held when a transaction requires verification, reconciliation, or customer confirmation.

An earnings hold is not always a penalty. It is often a temporary review step before eligible earnings are released.

Common triggers include disputed payments, cancelled policies, incorrect billing details, pending KYC verification, payer mismatch, direct payment reports, instalment issues, unusual activity, and pending reconciliation.

View affected transactions in the CIP app to see the commission rows under review. The hold can block overall withdrawal while Brand Assurance completes verification.