SAFE
Privacy matters in every stage
From onboarding and verification to payouts and withdrawals, partner data is used only for legitimate business, compliance, support, and regulatory purposes.
Last updated: January 2025
Privacy & Data Use
How Brand Assurance
How Brand Assurance
handles your information.
This page keeps the current privacy commitments intact while presenting them in the updated CIP experience. We collect only what is needed to onboard, verify, support, and pay partners responsibly.
Introduction
Brand Assurance Limited is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you apply to or participate in the Community Insurance Partner program.
Information we collect
Personal information
- Name, date of birth, and identifying information.
- National ID or passport details.
- KRA PIN and compliance-related details.
- Phone numbers, email address, and operating address.
- M-Pesa-ready number where applicable for partner payouts.
Business information
- Business name, registration details, and contact person details.
- Operating location, operating hours, and service profile.
Transaction information
- Policy sales, payout records, and payout history.
- Portal activity and support-related operational records.
How we use your information
- To process and verify your CIP application.
- To manage your account and provide portal access.
- To process partner payouts and related settlement activity.
- To comply with legal, tax, regulatory, and fraud-control obligations.
- To send service updates, verification notices, and support communications.
- To improve the reliability and security of the platform.
Information sharing
We may share information with underwriters, payment processors, regulatory authorities, and service providers where required to operate the program responsibly and lawfully.
We do not sell your personal information to third parties for unrelated marketing purposes.
Data security
- Encrypted data transfer and controlled access.
- Appropriate storage protections for sensitive data.
- Operational and technical safeguards around partner workflows.
Your rights
- Access to your personal data.
- Correction of inaccurate information.
- Restriction or objection where legally applicable.
- Deletion or portability subject to legal obligations.
Data retention
- Active partners: during the partnership and for a lawful retention period afterward.
- Transaction records: retained for tax, audit, and compliance obligations.
- Unsuccessful applications: retained for a limited operational and compliance period.
Contact us
If you have questions about this Privacy Policy or want to exercise applicable rights, contact Brand Assurance through the standard support channels on this site.
- Email: privacy@brandassurance.co.ke
- Phone: +254 777 443 733
- Location: Nairobi, Kenya