CIP Help Center / Compliance & Conduct

KYC Mistakes That Delay Issuing

Common details that break verification.

Common mistakes include wrong customer phone number, wrong email address, wrong ID number, wrong KRA PIN, incorrect vehicle registration, blurry logbook upload, wrong document upload, using CIP details instead of customer details, and reusing one phone for many customers.

These mistakes can delay OTP, policy documents, underwriting, certificates, and Partner Earnings.