CIP Help Center / Compliance & Conduct

Actions That May Lead to Suspension

Serious account restriction triggers.

Actions that create serious customer or partner risk may lead to immediate account restriction or suspension while the matter is reviewed.

Serious violations include direct premium collection, personal M-Pesa use for business, fake accounts or documents, editing certificates or receipts, misrepresenting instalments, sharing system passwords, IRA misrepresentation, and misuse of customer data.

Possible outcomes include paused issuing, paused withdrawals, held earnings, transaction review, termination, or reporting to authorities.