CIP Help Center / Compliance & Conduct

What You Are Allowed to Explain to Customers

Plain-language support boundaries.

You may explain step-by-step app usage, how to generate a quote, available payment methods, visible technical options, where to view documents, and how to contact support.

You must not promise claim payment, interpret exclusions, provide legal or financial advice, guarantee coverage, offer unapproved discounts, confirm cover before payment, or represent yourself as a licensed insurance agent.

Simple rule: explain how to use the platform, not how the insurer will decide technical insurance issues.